Emotional Intelligence Training

The latest research from Harvard University shows that successful CEOs and senior managers in Fortune 500 companies have levels of emotional intelligence above that of the general workforce. They've also found that employees who have higher levels of emotional intelligence are more likely to cope with organizational stress, have less absenteeism and higher job satisfaction. Emotional Intelligence is also a vital ingredient in successful customer service and sales; in managing people and in team work.

And the good news is - Emotional Intelligence can be improved. It's not just something you are born with, although that does affect it.
Emotional Intelligence is far more than just how you feel or what mood you are in. It's more to do with how well you:

recognize how you are feeling from moment to moment
understand why you are feeling the way you do
express your own emotions clearly without dumping on others
accurately understand how someone else is feeling
respond with understanding to others' emotions in 1-1 situations and groups
predict accurately how other people may react and feel in response to decisions you have made or views you will express
incorporate accurate emotional knowledge and data into decisions involving yourself and other people
use emotional data and knowledge to help you choose the best decisions and communication style
manage your own emotions even in negative situations
manage the emotions of those around you

Use all these skills to arrive at the best possible personal and organizational outcomes.

Emotional Intelligence is about the interaction between, or the combination of, emotions PLUS INTELLIGENCE. It is an intelligence. It is what you do with the emotion that makes it intelligent.

Who will benefit from the Seminar?

The types of delegate we have trained previously are:

Directors and senior managers
Sales and fundraising staff
Local government employees
Managers, department heads, team leaders and supervisors
Technical and academic team members